Customs boosts communications exchange with social media

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ALH. INDE DIKKO ABDULLAHI, COMPTROLLER GENERAL OF CUSTOMS.

In a bid to facilitate a stronger feed-back regime, the Nigeria Customs Service (NCS) may have keyed into social media culture, vowing to eliminate every communication bottleneck between the Service and the global community.

The Comptroller General of Customs (CGC), Alhaji Dikko Inde Abdullahi,  who confirmed this, saying that the Service was flagging off with the popular twitters and Facebook, also posited that the platform would boost the business class enlightenment in respect of Customs news, tariffs, events, scam alerts, videos, and lots more. 

“The new social media policy will complement existing efforts in the traditional media to combat the scourge of online scammers currently duping innocent and unsuspecting citizens”, he said, explaining that the Service is poised to meet its stakeholders on the popular platforms not just to only share information, but to further simplify procedures for communications exchange, facilitate trade and boost the economy., 

“The Facebook and Twitter handle projects are part of a wider Social Media outreach that will include a Customs YouTube channel, online educational videos, and blog press.

“To ensure continuity, the Service has designated, trained, and equipped  
Social Media Desk Officers from the Public Relations department as  
schedule Officers to provide round the clock service to stakeholders and members of the general public.”, he concluded.

Expartiating further on this, the NCS image-maker, Mr. Wale Adeniyi enjoined 
Stakeholders and members of the general public to harnessed the opportunities of the new platforms, adding that the starting point is to visit the pages.
“They can now LIKE the official page, www.facebook.com/customsng, on Facebook, and equally follow us via Twitter @CustomsNG to get access to relevant and authoritative information on policy statements.

“The page, www.facebook.com/customsng  on Facebook and @CustomsNG Twitter  
handle are the only true and authentic social media channels of the NCS.”, he highlighted, adding that the CGC statement therefore serves as disclaimer to every other Facebook/Twitter profiles that purport to represent the Service.  

Speaking on the symbolic features of the new initiative, Adeniyi advised that Online subscribers should note that  some of the features of the authentic page includes the NCS logo, Service colours, and exclusive videos. 

“The Customs Facebook/Twitter handle are also  linked to the Customs official website (www.customs.gov.ng) on the domain of the Federal Government of Nigeria”, he explained further, restating Management’s resolve to engage actively with stakeholders for improved trade facilitation and national security.