- As CPC summons Arik Air over alleged consumer rights abuse, over Delayed Baggage
Maersk Line, Mediterranean Shipping Company (MSC) and Hyundai Merchant Marine (HMM) have reached an agreement to enter into a new strategic cooperation.
The cooperation is a combination of slot exchanges and slot purchases between the three parties, as well as Maersk Line and MSC taking over a number of charters and operations of vessels currently chartered to HMM.
Although the cooperation is outside the scope of MSC and Maersk Line’s 2M vessel sharing agreement, it “will provide HMM access to the 2M network.”
Maersk Line said that the cooperation will provide new opportunities for the company.
The strategic cooperation will enable the company “to enhance our 2M network and presence in the important Transpacific trade,” Søren Toft, Chief Operating Officer, Maersk Line, said.
The agreement is scheduled to begin in April 2017 subject to regulatory approval.
The initial term of the cooperation is three years with option to extend and covers key East-West trades.
More information about network changes and schedules are expected to be disclosed in early 2017, according to Maersk Line.
In the meantime, following complaints of alleged ill-treatment by passengers of recent London-Abuja Arik Air flights, the Consumer Protection Council (CPC) has summoned the management of the airline to appear before it tomorrow, to provide facts relating to the allegations.
The summons, which was issued by the council on Wednesday, was directed at the airline’s Chief Executive Officer, Mr. Michael Arumemi Ikhide, the Chief Operating Officer, Conor Prendergast and the Managing Director, Chris Ndulue, to appear before the Council.
According to the summons, the council disclosed that it received “complaints/information from the public and passengers on board Arik Air flights from London to Lagos between 2nd and 5th of this month alleging that the flights arrived Murtala Muhammed Airport, Ikeja, Lagos Nigeria, without the passengers’ luggage and without prior information.”
The council further stated that “the said passengers, many of whom had connecting flights to Cameroon, Abuja, Port Harcourt and Ibadan, could not continue their journeys as a result of the non-arrival of their luggage from London, while some passengers on the said flights could not have access to personal supplies, baby food or medication.
“Arik Air Ltd did not provide the passengers with temporary accommodation for transit; neither was there any customer service desk to assist the passengers in resolving their individual complaints,” it stated.
World Maritime News with additional report from Upshot