The Port Harcourt Electricity Distribution Company (PHED) says it has hired a new electricity bill collection agent to ensure easy payment of electricity bills by customers within the four states of the company’s coverage.
Mr Naveen Kapoor, the Chief Executive Officer of PHED, made this known in Port Harcourt on Tuesday, during the official unveiling of the company’s new collection agent, EasyPay International.
He said that Easypay International would henceforth collect electricity bills from the company’s customers in Akwa Ibom, Bayelsa, Cross River and Rivers states.
“We took this strategic decision because we believe that expanding our collection point will make payment of electricity bill accessible to all and sundry.
“To this end, payments made through Easypay will receive instant notification and confirmation at the back end in the online real-time.
“The payment of electricity bills by customers will enable the PHED to sustain its ongoing network expansion and maintenance while meeting its statutory obligations.
“Therefore, Easypay, which is an accredited collection agent of PHED, will ensure seamless collection of electricity bills from our customers in four states.
“PHED is expanding its collection network with a view to improving service delivery to all its customers,” Kapoor said.
He said apart from making payments through Easypay platform, customers could also pay their electricity bills at PHED outlets and banks.
Mrs Joy Sunny-Oparaodu, the Chief Operating Officer of Easypay, in her response, said that the company was known for its cutting-edge technology that checked activities of collection agents.
She said the company had recently deployed high level automation technology that enabled it to monitor payment of electricity bill in real-time.
“The integrity and transparency of the system ensures that payments hit PHED aggregator immediately. Also, customers get online real-time notification,” Sunny-Oparaodu said.
Mr John Onyi, the Manager, Corporate Communications, PHED, had on March 1, said that the company was determined to ensure resolution of customers’ complaints.
Onyi said the company would ensure maximum satisfaction aimed at increasing loyalty and cordial relationship.
To this end, the PHED has set aside two days in a month across all its Integrated Business Centres (IBCs) in the four states for special reconciliation of customers’ accounts with billing related issues.
He said that the company was determined to rid its system of over-billing issues, adding that the management has introduced new strategies to resolve customers’ complaints.
The Manager, Corporate Communications, said that the exercise would start from 9 a.m to 5 p.m each day.
He therefore advised customers with perceived overbilling, equipment failure and non-reading of metres to avail themselves the opportunity to get their issues resolved on-the-spot.