The Federal Airports Authority of Nigeria (FAAN) has promised to improve the quality of service it offers in all airports in the country just as it called other airport stakeholders to always ensure continuous improvement in the quality of services they render.
Captain Yadudu, FAAN Managing Director, made the call at an Airport Council International (ACI) Airport Service Quality sensitization programme held last week at the conference Hall of the Murtala Muhammed International Airport, Lagos.
Represented by the Director of Airport Operations, Capt. Mukhtar Muye, Yadudu noted that FAAN signed an agreement with ACI in the year 2018 for the periodic audit of her airport systems and processes with a view to improving on the quality of service offerings at her airports.
He enjoined all stakeholders to continuously embrace the philosophy to Total Quality Management in their day to day activities.
In her presentation, the General Manager, Operations of FAAN who is also the ACI focal person in FAAN, Mrs. Olajumoke Oni noted that within the year 2018 when FAAN signed up into the ACI ASQ programme, FAAN has recorded some measures of improvement in general facilitation as depicted by the ACI’s analysis of various customer surveys conducted within the period.
Oni appealed to all stakeholders to keep working at improving the quality of service delivery at our airports at all times so that we can be able to compete favourably with other airports in our categories.
The event was attended by General Managers Planning, Estate, Customer Service, Electrical and ICT from FAAN. Also in attendance were representatives of NCAA, Nigerian Immigration Services, the Airlines Community.