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CBN adjusts reversal timelines for complaints on electronic channels

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Banking sector well positioned to support monetary, fiscal recovery efforts, says Emefiele

…Predicts negative Q2 economic growth***

…As NECA commends CBN over MPR reduction***

The Central Bank of Nigeria (CBN) has adjusted timelines for reversals or resolution of refund complaints on electronic channels with effect from June 8.

The CBN Director, Corporate Communications, Mr Isaac Okorafor, made this known in a statement in Abuja on Sunday.

Okorafor explained that the move was aimed at further enhancing service quality, particularly quick refunds when customers experience failed transactions, dispense error or dispute.

He said the adjustment on failed “On Us Automated Teller Machine (ATM) transactions,” when customers used their cards on their bank ATMs, would now be instantly reversed from the current timelines of three days.

He added that where instant reversal failed due to any technical issue or system glitch, the timeline for manual reversal should not exceed 24 hours.

The director further stated that on refund for failed “Not on us ATM transaction”, where customers used their cards on other bank’s ATMs, should not exceed 48 hours from the current three to five days.

He said the resolution of disputed and failed POS or Web transactions should be concluded within 72 hours from the current five days.

According to him, all banks are directed to resolve backlog of ATM, POS and web customer refunds within two weeks.

Meanwhile, Okorafor noted that the key service providers in the Nigerian payment system had also committed to establish integrated dispute resolution platform for the industry and enhance their payment system infrastructure and processes to reduce incidences of transaction failure.

“Members of the public are therefore requested to refer to the updated guidelines for the operation of electronic payment channels on the bank’s website www.cbn.gov.ng for further details”.  In a related development, the CBN  also predicted negative Gross Domestic Product (GDP) growth for the country in the second quarter (Q2) 2020 owing to COVID-19 pandemic that had affected the economy.

The CBN Governor, Mr Godwin Emefiele, made the prediction while fielding questions from journalists after the Monetary Policy (MPC) meeting in Abuja on Thursday.

Emefiele explained that the reason was the fact that Nigerian economy, just like global economy, was shut down during the month of April, May substantially and to some extent also in June.

He said with this development, he was almost certain that growth in the second quarter would be in negative.

He further stated that the unfortunate situation arising from COVID-19 pandemic had led to health and economic crisis of unprecedented proportions.

Also read:

According to him, the situation has affected U.S, Europe and China economies as well as developing countries.

“Luckily and pleasantly surprised, Nigeria first-quarter growth in 2020 came down from 2.5 per cent from fourth-quarter 2019 to 1.87 per cent.

“Understandably by the virtue of the fact, we began to really lock down our economy in the month of March because we were already seeing some interesting growth trajectory in the month of January and February following the recovery that we have made in 2019.

“So, we saw what I could call a somehow pleasant GDP of 1.87 per cent” he added.

The governor noted Nigeria was part of global economy and if the country was able to manage this impact as quickly as possible, and join others in getting out of the difficult situation, the better for the nation.

In the meantime, the Nigeria Employers’ Consultative Association (NECA) has commended the Monetary Policy Committee (MPC) of the Central Bank of Nigeria (CBN) for reducing the Monetary Policy Rate (MPR) from 13.5 per cent to 12.5 per cent.

Its Director-General, Mr Timothy Olawale, gave the commendation on Friday in Lagos.

Olawale said that the development signalled a pro-growth response.

The CBN had on May 28 reduced its benchmark interest rate, the MPR, to 12.5 per cent from 13.5 per cent.

The CBN Governor, Mr Godwin Emefiele, said the decision of the MPC was necessitated by the need to stimulate growth and recovery of the economy in the face of the impact of COVID-19 challenges.

The apex bank governor said the decision was made in a bid to stimulate the economy ahead the projected economic recession arising from the impact of coronavirus pandemic.

Olawale said that such a move could lead to a reduction in the cost of credit, increase investment and impact positively on output growth to address the current global challenges.

Also read: MPC reviews downwards MPR to 12.5%, retains other policy parametres

“With the negative effects of COVID-19, the twin challenges of the global oil prices and over-exposure of our economy to external shocks, this decision is a welcomed development by the monetary authority to protect the economy.

“We applaud the current decision of the MPC, which aligned perfectly with the association’s earlier recommendation,” he said in a statement.

The director-general, however, called for synergy between the fiscal and monetary policies in order to move the economy forward.

He called for more robust and coordinated stimulus packages for the sectors that were worst hit by the COVID-19 pandemic.

“Also, opening up the non-oil economy for more productivity, to reduce the shock expected from falling global oil prices, will be a welcome development in pulling the economy from nose-diving into recession.” Olawale said

 

 

Banking & Finance

Investors Lose N132bn As Dangote Sugar, PZ Cussons Nigeria lead Losers table

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Investors Lose N132bn As Dangote Sugar, PZ Cussons Nigeria lead Losers table

The stock market recorded a downturn, resulting in a loss of N132 billion in investors’ wealth on the Nigerian Exchange Ltd. (NGX).

This negative trend was primarily driven by sell-offs in Tier-one banking stocks, such as Zenith Bank, FBN Holdings, and United Bank of Africa.

Apart from Tier-one banking stocks, Wema Bank, Sterling Bank, FCMB, Dangote Sugar, and PZ Cussons, among others pulled down the market on a negative note.

Consequently, the market capitalisation of the NGX declined to N55.132 trillion from N55.264 trillion, marking a decrease of N132 billion.

The All-Share Index also dropped by 0.24 per cent, losing 235 points to settle at 97,473.98 from an opening of 97,708.74.

Year-to-date (YTD) figures fell to 30.36 per cent, reflecting the overall negative sentiment prevailing in the market.

However, the market breadth closed positive with 22 gainers and 20 losers.

LearnAfrica and Tantalizers led the gainers’ table by 10 per cent each, closing at N3.63 and 55k per share, respectively.

McNichols Plc followed closely with a gain of 9.89 per cent, while Regency Alliance Insurance and Cutix advanced by 9.38 per cent and 8.33 per cent, respectively.

On the flip side, Dangote Sugar, PZ Cussons Nigeria, and The Initiates Plc experienced the biggest losses, each dropping by 10 per cent to close at N40.50, N22.50, and N2.25 per share, respectively.

NEM and Caverton also saw significant declines of 9.66 per cent and 9.55 per cent, respectively, closing at N9.35 and N1.24 per share.

The trade turnover settled 48.90 per cent lower than the previous session.

A total of 306.60 million shares valued at N5.81 billion were transacted in 7,951 deals, in contrast to 439.10 million shares valued at N11.38 billion in 8,607 deals traded on Monday.

Access Corporation led the activity chart in volume with 33.23 million shares valued at N575.59 million.

GTCO followed to lead the chart in value chart with 32.25 million shares worth N1.36 billion.

Nigerian Breweries sold 27.46 million shares worth N631.76 million and UBA traded 22.52 million shares valued at N519.50 million.

Also, Royal Exchange Plc transacted 19.46 million shares worth N10.18 million. 

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Banking & Finance

Sell-offs In Airtel, Others Drag Market Capitalisation Down By N500bn

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Investors Lose N132bn As Dangote Sugar, PZ Cussons Nigeria lead Losers table

 …Airtel Africa leads the losers’ table!

Opening the week, the Nigerian Exchange Ltd. (NGX) market capitalisation on Monday dropped by 0.89 per cent to close at N55.823 trillion.

Specifically, the market capitalisation declined by N500 billion or 0.89 per cent to close at N55.823 trillion as against N56.323 trillion recorded on Friday.

The All-Share Index, which opened at 99,587.25, also shed 0.89 per cent or 884 points to close at 98,703.68.

As a result, the Year-To-Date (YTD) slipped to 32 per cent.

Sell-offs in Airtel Africa, Transnational Corporation, Stanbic, Nigerian Breweries and Nigerian Aviation Handling Company(NAHCO), among other declined equities, pulled the market down.

However, market breadth closed positive with 39 gainers and 18 losers on the floor of the Exchange.

On the gainers’ table, Cornerstone Insurance and Guinea Insurance led by 10 per cent each to close at N1.98 and 33k per share, respectively.

NASCON and Oando Plc rose by 9.94 per cent each to close at N47 and N9.95, while Wema Bank went up by 9.24 per cent to close at N7.55 per share respectively.

On the other hand, Airtel Africa led the losers’ table by 10 per cent to close at N1,980, and Berger Paints trailed by 9.85 per cent to close at N12.35 per share.

Industrial & Medical Gases shed 9.82 per cent to close at N12.40, International Energy Insurance dropped 9.35 per cent to close at N1.26, while International Breweries declined by 9 per cent to close at N4.35 per share.

Also, the analysis of the market activities showed that trade turnover was higher than the previous session, with the value of transactions up by 26.10 per cent.

Investors traded a total of 421.73 million shares valued at N8.95 billion in 10,624 deals, compared to 446.57 million shares valued at N7.10 billion, exchanged in 9,297 deals posted in the previous session.

Access Corporation led the activity chart in volume and value with 98.24 million shares worth N1.76 billion, United Bank of Africa(UBA), followed by 40.39 million shares valued at N1.07 billion.

Guaranty Trust Holding Company (GTCO) sold 35.90 million shares valued at N1.49 billion, while Universal Insurance transacted 30.39 million shares worth N11.39 million.

Also, Zenith Bank traded 26.90 million shares worth N982.15 million.

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Banking & Finance

MTN, Zenith, FBN Stocks Lift Market Capitalisation By N196bn

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Investors Lose N132bn As Dangote Sugar, PZ Cussons Nigeria lead Losers table

 …Dangote Sugar leads the Losers Table 

Renewed demand for MTN Nigeria, alongside Zenith Bank and FBN Holdings, among other leading stocks on Tuesday, pulled the Nigerian Exchange Ltd. (NGX) market capitalisation up by 0.35 per cent.

Recovering from previous session losses, the market capitalisation, which opened at N55.357 trillion, gained N196 billion or 0.35 per cent, to close at N55.553 trillion.

Consequently, the All-Share Index rose by 0.35 per cent or 346 points to close at 98,225.63, in contrast to 97,879.94 recorded on Monday.

As a result, the Year-To-Date (YTD) return rose to 31.36 per cent.

Market breadth also closed positive with 28 gainers and 18 losers on the floor of the Exchange.

On the gainers’ table, CAP Plc, LearnAfrica, Nigeria Aviation Handling Company and UACN led by 10 per cent each to close at N28.60, N3.30, N36.30 and N14.85 per share, respectively.

Conoil followed closely by 9.96 per cent to close at N99.95 per share.

On the other side, Dangote Sugar led the losers’ table by 9.95 per cent to close at N38.90, and Computer Warehouse Group trailed by 9.85 per cent to close at N5.05 per share.

Vitafoam Nigeria shed 9.81 per cent to close at N17, Honeywell Flour declined by 9.74 per cent to close at N3.15 and UPL lost 9.60 per cent to close at N2.26 per share.

Analysis of the market activities showed trade turnover settled higher relative to the previous session, with the value of transactions up by 193.52 per cent.

A total of 552.21 million shares valued at N14.92 billion were exchanged in 9,350 deals, as against 277.24 million shares valued at N5.08 billion, exchanged in 8,714 deals traded previously.

GTCO led the activity chart in volume and value with 245.46 million shares worth N7.95 billion, FBN Holdings followed by 45.47 million shares valued at N1.09 billion.

Access Corporation transacted 42.87 million shares valued at N727.96 million, Transnational Corporation sold 36.08 million shares worth N502.35 million and United Bank of Africa(UBA) traded 22.45 million shares worth N537.74 million.

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