… As NIS Comptroller promises improved service delivery in Imo***
A new Controller of the Nigeria Customs Service ( NSC), Mr A. M. Adamu, has been redeployed to the Niger/Kogi Area Command.
The Spokesman of the state Command, DSC NE Tanga, stated this in a statement made available to newsmen in Minna on Monday.
Tanga said that the handing over ceremony took place on Feb. 14, 2022, at the state Area command headquarters.
He said that Comptroller Adamu succeeded Comptroller W. A. Dappa, now redeployed to Rivers State.
According to the spokesman, the outgoing comptroller, in a brief ceremony, thanked the management, officers and men of the Area Command for their support and cooperation during his short stay in the command.
He added that Dappa urged officers and men to extend the same cooperation accorded him to the new helmsman of the area command.
According to the statement, the new Comptroller, Aliyu, reiterated his preparedness to prevent any form of smuggling business in the area command.
He also told officers and men of the area command to brace up to their responsibilities in the discharge of their duties and be committed, warning that his leadership in the command will not accept any act of absenteeism, disrespect and violation of human rights.
He appealed to the residents of the state to complement the efforts of the command by coming forward with reliable information that could aid the command to apprehend those involved in smuggling activities.
In the meantime, the Comptroller of Nigeria Immigration Service (NIS), Imo Command, Mr Okey Ezugwu, has expressed its determination to improve its services to the public.
Ezugwu gave the directive while flagging off the 2022 Customer Service Week at the command’s headquarters in Owerri on Monday.
Performing the ceremony, he urged applicants to present their complaints, opinions and suggestions to his office, assuring that all complaints would be addressed speedily.
He said that the NIS was committed to ensuring that applicants were treated with courtesy and that all applications followed due process to discourage racketeering and delays.
The comptroller further advised applicants to be proactive and make their applications early enough to avoid falling victim to racketeers in their desperation.
“We are here to serve you and we want to ensure that you are satisfied with the services we provide; to enable us to achieve this, we solicit your opinions, complaints and suggestions
“No officer should stop you from requesting a meeting with the management, if anything is going wrong, insist on seeing me or any senior management personnel.
“Government belongs to you and it is run with your taxes; if they do not let you see me, it means they have something to hide,” he said.
He also inaugurated shelters designed to accommodate applicants adding that they were constructed to ensure they were comfortable while waiting.
“We have put up these structures to make applicants comfortable while they wait for their applications to be processed to demonstrate our commitment to improved service delivery.
“The televisions there are for the entertainment of applicants to make their waiting time less tedious and possibly reduce their boredom,” he said.
He encouraged applicants to name unscrupulous officers who solicit bribes to hasten their passport application process.