Dr. Bashir Jamoh, NIMASA Director General
…Jamoh extols stakeholders’ role in NIMASA’s existence***
The Nigerian Maritime Administration and Safety Agency NIMASA management has responded to a recent protest by the 2013 Nigerian Cadets in the Philippines over alleged lousy treatment by the nation’s embassy, stressing that the agency has now waded into it.
It would be recalled that a 2013 NIMASA management had sent youths, under the National Seafarers Development Program (NSDP) to the Philippines, for a four-year certificate program; and it was bungled, resulted into complications that has culminated into this protest, almost 10 years after.
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The present NIMASA Jamoh-led management, in a swift reaction, says it has waded into it, including securing Ministerial approval to meet the cadets, in person.
“We wish to let the public know that we are monitoring the unfortunate development in the Philippines involving NIMASA NSDP 2013 cadets, as seen in a recent online video.
And to assure Nigerians that NIMASA has received Ministerial approval for an assessment visit this October to ascertain, first-hand, the issues to fully and finally address them.
“Our Executive Director, Maritime Labour and Cabotage Services, Engr. Victor Ochei will lead the fact-finding mission to the Philippines to engage with the school and the cadets.
As responsible management, we must deal with this from an informed position, as the matter far predates this administration.
“While we regret the embarrassment this may have caused all concerned”, the agency emphasized, even as it urges caution against any speculative reporting until the official outcome of the on-the-spot evaluation from the Philippines is submitted.
Mu’azu Jaji Sambo (Centre) during the Celebration of the World Maritime Day in Lagos. On his left, is the NIMASA Boss.
An industry watcher, on condition of anonymity, noted that the Nigerian youths were supposed to have graduated during the administration of Dr. Dakuku Peterside, but Dakuku inherited a hiccup from Dr. Patrick Ziakede Akpobolokemi, which resulted in the four-year professional program, plummeting to the ground.
In another development, the NIMASA Director General, Dr. Bashir Jamoh, has extolled the virtues of stakeholders in the life of NIMASA, noting that it is the stakeholders who keep the Agency and maritime business afloat.
Jamoh who spoke at this year’s Customer Service Week held at the Agency’s Headquarters in Lagos averred his belief that investment in material assets by NIMASA would be meaningless without the staff and other external stakeholders.
According to him, for every investment in material assets, there was need for a corresponding availability of stakeholders to make such an investment significant.
“Today, we at NIMASA are celebrating our existence. We are celebrating our existence because without you, our stakeholders, there will be no NIMASA.
Yes, we must invest in maritime assets acquisition.
Director General of Nigerian Maritime Administration and Safety Agency (NIMASA) Dr.Bashir Jamoh (3rd left); National Coordinator/CEO SERVICOM, Mrs. Nnenna Akajemeli (3rd right); Director of SERVICOM NIMASA, Mrs. Bolaji Kehinde (2nd left); Mrs. Jummai Abdullahi of SERVICOM Abuja (left); Mrs. Ngozi Akinbodewa of SERVICOM Abuja (2nd right) and Deputy Director SERVICOM NIMASA, Mr Paul Agim during the 2022 Customer Service Week Celebration at the NIMASA headquarters in Lagos.
But then, we know that in spite of the level of investment in both tangible and intangible assets by NIMASA, without the stakeholders, such investments will be meaningless”, he stated.
The Director General used the event to welcome the National Coordinator and Chief Executive Officer of SERVICOM, Mrs. Nnenna Akajemeli, who was at the Agency to celebrate with the staff, noting that adherence to NIMASA’s core values was necessary to guarantee mutual satisfaction of both internal and external stakeholders of the Agency,
He stressed his belief in the founding principles of SERVICOM, reiterating that Public Offices were the shopping floors for government businesses and that there was need to always leave whoever goes to the floor for shopping with a high level of satisfaction.
L-R, Director General of Nigerian Maritime Administration and Safety Agency (NIMASA), Dr.Bashir Jamoh, Director SERVICOMNIMASA, Mrs.Bolaji Kehinde and National Coordinator/CEO SERVICOM, Mrs Nnenna Akajemeli during the 2022 Customer Service Week Celebration at the NIMASA headquarters in Lagos
In her speech, the National Coordinator and Chief Executive Officer of SERVICOM, Akajemeli commended NIMASA for all the achievements of the Agency, particularly in the areas of stakeholder support and complaint handling system.
She applauded the NIMASA’s Maritime Stakeholders’ Experience Contact Centre (MSECC), noting that it is a world-class facility.
“We at SERVICOM are thrilled by what we are seeing in NIMASA today.
Director General, Nigerian Maritime Administration and Safety Agency (NIMASA), Dr.Bashir Jamoh (left); National Coordinator/CEO SERVICOM, Mrs Nnenna Akajemeli (4th left); Facilitator, Ms Nikru Oguadinma (3rd right); Director SERVICOM NIMASA, Mrs. Bolaji Kehinde (2nd right); Deputy Director SERVICOM NIMASA, Mr Paul Agim and support staff of the Agency during the 2022 Customer Service Week Celebration at the NIMASA headquarters in Lagos.
The environment, level of professionalism exhibited by staff, customer-centric orientation and attitude, as well as the energies we have noticed and experienced are all worthy of emulation.
“We, therefore, urge other government parastatals to visit NIMASA leadership and learn from them. Your operations and individualized attention to some of my colleagues, who acted as mystery shoppers were amazing.
“We must confess our happiness and we are proud we are part of the celebration. We are part of this history”, Akajemeli said.
There were also, surprise rewards for some support staff and staff of the Agency with different gift items.
Customer Service Week is an international celebration that calls attention to the importance of customer service and the people who provide it.
Celebrated in the first week of October of every year, and with the theme of this year’s celebration as “Celebrate Service”, the goals of Customer Service Week are: to elicit team bonding, boost morale, reward employees for the significant work they do, and raise awareness of the value of the customer to organization’s successes.